South San Francisco, California, 245 South Airport Boulevard, South San Francisco, CA 94080, United States of America
Near conventions This hotel is 2 miles from the airport and BART station, 10.5 miles from downtown San Francisco, and adjacent to the South San Francisco Conference Center. Daily breakfast Complimentary Continental breakfast is served each morning at CitiGarden Hotel SFO; complimentary scheduled airport shuttle service is available. Internet access The CitiGarden Hotel SFO has 323 guestrooms with wireless Internet access; compact refrigerators and microwaves are available upon request.
Property amenitiesSwimming pool - outdoor seasonalAirport transportation (complimentary)Complimentary breakfastParking (free)Self parkingConference room(s)Ballroom(s)Meeting rooms (small groups)Business servicesSafe-deposit box - front deskNumber of rooms: 32324-hour front deskSecurity guardATM/bankingLaundry facilitiesDry cleaning/laundry serviceTelevision in lobbyFireplace in lobbyCoffee in lobbyAir-conditioned public areasNumber of floors: 2Beauty servicesRestaurant(s) in hotel
Room amenitiesInternet access - wirelessCable/satellite TVAir conditioningAccess via exterior corridorsInternet access - surchargeVoice mailRefrigerator (on request, surcharge)Microwave (on request, surcharge)Wake-up callsHousekeeping (daily)Complimentary toiletriesHair dryerShower/tub combinationIron/ironing board (on request)Clock radioDeskSmoking rooms onlyRollaway bedsCribs (infant beds) available
Location highlightsIn suburbsAirport nearbyConvention center nearby
Noisy but cheapThe room where we were assigned was literally next to the highway and you hear people passing by and talking loud at night time. But price was pretty cheap! Settings were more like an "Inn".Rating:1
Very disappointing hotelOur stay was very unsatisfactory. Our keys had to be reprogrammed several times. A maintenance man barged into our room to check the phone. He had no ID and no uniform. He was irritated that I asked for ID. My husband and I left the door open during his visit. Continental breakfast was disappointing with few selections and food that ran out and was not replaced. Dirty room; uncomfortable and lumpy bed; broken tub faucet; dim lighting in the bathroom; squeaky toilet lid; two flat pillows; hotel staff was not rude, but not friendly or helpful either. Would definitely not stay here again.Rating:3
DisappointedI paid for a 2-bed room because I was visiting San Francisco with a friend but when I checked in they gave me a room with one king bed instead and said they had a double bed room available for only the second night of my stay so rather than change rooms 3 times, I agreed to stay in the single room and needless to say, had three very awkward nights with my friend and I sleeping in the same bed. I was very disappointed. Its a good thing all the activities we did during the day in San Francisco were fun, or the hotel run-around may have ruined my whole getaway.Rating:2
Warning: very low budgetWe decided to go with CitiGarden because the description stated that it was newly renovated and the pictures looked decent. We were on a business trip so we had to keep expenses down. I must say that I was very disappointed because the door key we were given didnt work. Every time we left our room and came back we needed to wait for the maintenance man to come open our door because they told us the key system is very old. The beds were very uncomfortable. Expect for the hot water to go on and off during your showers. I would not stay here again unless I was broke and had no where else to stay.
Travelers tip for business travelersVery close to SFO airport.Rating:5
nice, clean and affordableI would stay in this hotel again
Travelers tip on getting the most out of your stayBring your iron and they charge for internet- The brakfast is just enough to hold you until you can get a real one.Rating:3
Not bad for the priceI stayed at this hotel with my g/f to be near the 49er game the following day and for the price, it wasnt bad. True you hear the planes and freeway, but what do you expect when you want to stay near the airport. A lot of people commented on the noise and cleanliness, but for the price, it was okay. Not the best and certainly not the worst.
Travelers tipAlthough the buffet is next door, there is a better buffet in Daly City/So. City called Moonstar & ToDai that is waaay better if you dont mind the drive.Rating:5
good deal,close to every thing-freeway&public transportationspotless room,very nice staff.enjoyed free breakfast spread. I will stay there again
Travelers tip on saving a few bucksplenty of easy parkingRating:4
Good place to stay.We were very happy with the hotel. The staff was extremely helpful. It had the shuttle to the airport which was a necessity for us. And the coffee was on at 4:00 AM.Rating:1
Very Inexpensive a Plus, Horrible Service a MinusThe CitiGardens was very economical choice for my partner and I. We are poor college students visiting South San Francisco for our good friends wedding. We checked in on a Friday afternoon and noticed some construction going on, on the floor above us. Since it was around 3pm we didnt mind. Around 5:30pm I called down to the desk asking when construction would be finished, I was told 5pm, when I said but its 5:30, the desk said it would be over soon. There was hammering and machine noise until we left for dinner around 7:30pm. We repeatedly called the front desk, who did little more than placate us, Ill check on that and it will be over soon were popular. We had a similar experience next day when my partner called down for an iron. He called about a few time and was every time told it was on the way. He went down to the front desk and they didnt have any behind the desk but they were going to send one right over. He finally saw another guest with an iron and got it from them. Overall the CitiGarden has recently been remolded but very poorly. We had a chair that was so badly stained that no one felt comfortable sitting on it without a towel to covering the stain! Our bed was Queen size but looked more like a Full. The wedding was a blast but no thanks to our accommodations at this place.Rating:5
Reasonably Priced Airport HotelHotel lobby and main building have been recently renovated. Rooms were clean and nice size. Extra Folding Cot was really more like a double bed - but we were able to make it fit in the room. Pool area was nice, but the cooler weather and the fact that it is not heated made swimming not a option - unless you are a polar bear.Rating:3
DissapointedThis hotel is nothing as it look on the pictures they show on the web, the carpet was dirty, the toilet was clogged, the beds were very unconfortable...Next time, Im not staying there.Rating:3
Good for Park N FlyWe used this hotel for Park N Fly for long trips. It is convenient and it is reasonably priced. Seems like it is in the middle of rooms renovation. Hopefully, in the future, it can be a hotel which we can use for more than just Park N Fly.Rating:4
Would definitely stay there againThe Hotel has a beautiful reception area which looks more like 4 stars than 2 stars. The garden looks nice too and is well maintained. The fact that the hotel does not sit right next to the freeway is a big plus. Most airport hotels are right next to the HWY. The restaurant offers a great buffet with a huge selection of seafood items. The airport shuttle is a great bonus.
Travelers tip on saving a few bucksIf you want to find a budget Hotel but you still want to stay in a clean and comfortable place, this is it.Rating:1
Very dissapointedWe stayed at this hotel for the free parking while we were on vacation out of state. The night before we left: beautiful lobby; carpet in room filthy; old sink attached to wall had no counter space at all and leaked all over the floor when used; cold air blowing in through bottom and side of door because there was no weather stripping so we had to stuff towels to block the air; only 2 vending machines...1 took some of my money without giving me anything; bed was hard; appeared most of the rooms were being remodeled; shuttle to airport was convenient. We spent the night upon our return a week later: stood outside in the cold wind for late shuttle; my hubby accidentally booked this room as standard so it was a smoking room and reaked!; carpet filthy; A/C - heating unit appeared to have not been dusted in at least 9 months; walls with brown/black filth; bathroom wall had a cut out in it with no repair; shower head falling away from tile; toilet seat appeared to have old urine splatter on it; tub so filthy we didnt shower; breakfast juices/milk warm & not on ice; lady rinsed glass after she handled trash without washing her hands. My husband apologized repeatedly for booking here. This is a place you stay when you break down in the middle of the night and have no other hotel options.
Travelers tipbook at one of the other 3 hotels next to across the street from this oneRating:5
GOOD PLACE TO STAYThe hotel is very accessible. It is close to the airport, freeway entrance, shopping centers is only an exit away and San Francisco was only a ten minute drive. This is great because the hotels in downtown San Francisco make you pay for parking. So you pay for parking at the hotel and then have to pay for parking at the locations you are visiting. I rather do the ten minute drive, get a free parking spot in front of my room and rest. It was a great place for me to stay since on my vacation I did not only go to San Francisco but other locations in northern California. In the morning they offer you cereal, orange juice, apple juice, coffee, toast, bagels, jam, butter and peanut butter. That would get my family and I started on the road and give us time to find a restaurant when we arrived to our destination. The rooms and bathrooms were clean and seemed like they had been remodeled. I checked in with no problems and checked out with no issues.Rating:5
A Very Pleasant StayDespite a lot of negative reviews for this hotel, I must say that they were proven wrong. The hotel staff was very helpful and friendly. The shuttle bus to and from the airport was great! Nice drivers with the exception of one which drove me to the airport on my last day in San Francisco - but I didnt really care, Im originally from New York after all, Im used to abrasive attitudes. My room was clean and cozy, towels were replaced everyday. It was enough to just come to sleep at night. My room came with its own heat/AC unit which was very useful during the chilly nights there. The best part was the free breakfast in the mornings. There was bread, mini bagels, cereal, milk, orange juice, apple juice, coffee, tea, butter and cream cheese. It was enough to fill up on to start off my day of exploring. The ladies who set up the breakfast spread were really nice and you should tip them! The only thing about this hotel that can be bothersome is its location. Its far from downtown San Francisco and you will have to figure out the best way to get there. Luckily the SamTrans bus stops right in front of the hotel, which made traveling around much easier. I would stay here again. Especially for the affordable price and great service.
Travelers tip on saving a few bucksTo get from the hotel to downtown San Francisco take the SamTrans busline, dont take BART from the airport - its way too expensive. The SamTrans busline stops right in front of the hotel, which is VERY convenient.Rating:5
Lovely placeThis hotel was just gorgeous! Beautifully decorated lobby and breakfast rooms. Our hotel room was spacious, clean and very tastefully decorated. The hotel staff were very helpful and friendly. It is close to the airport yet very quiet considering, and I would definitely stay here again!Rating:4
Convenient to the airport-Good enough for the priceBummer you have to pay $6.99 for 24 hours of wireless internet. I stayed here 3 times in 2 weeks. The first morning, I got a room where the water would not get hot in the shower. There were 3 of us in a room with only 2 bath towels. I sent my son to the desk to fetch another, and they told him they would deliver one to the room. It took too long, and my teeneage daughter was finished with her shower long before towel arrived(if you have a teenage daughter, you know how long a shower can take, so the hotel had plenty of time). My second stay 2 weeks later, I could not find a place to park except far away in front of the Chinese Restaurant that is attached to the hotel. At midnight, there were other guests outside my door talking very very loudly. I called the desk, and they sent security to hush the people. I slept well. The third night, everything was great; Hot water, quiet, parking. I was also able to get an additional towel at the desk at the time of check-in. This is an inexpensive place to stay with a reliable shuttle to and from the airport. They offer a park-n-fly package. The continental breakfast is a joke, but there is an IHOP across the street, or bring your own fruit and nuts if you like light breakfast. The attached Chinese Buffet is good. It is very silly that the place has a pool in South San Francisco. When would it ever be warm enough to swim there? They should put in a hot tub instead.
Travelers tipGet your extra towel at check-in, not the morning after. Try to get a room facing the courtyard because it will be more quiet.Rating:2
Not a good value for the rateHotel was barely ok and the rate did not justify it. The non smoking rooms still had a lingering smell of smoke. The hotel lobby was presentable but the rooms were not impressive. Continental breakfast comprised of orange juice/coffee, tiny bagels,toast, and cereal.Rating:4
Comfortable and affordableFriendly staff greeted you in a lovely reception area. The continental breakfast was good and filling.Rating:5
If you dont mind the distance from the city its very good choiceWe stayed with a 18 month daughter. They gave us crib with no additional charge. The room looked renovated, all bathroom was new. Theres green garden inside the hotel, swimming pool. We wanted cheap stay out out of the city since we had car. Its 20 minutes with card to the downtown.Rating:3
not the nicest place but for the price it was okthe room was older style, have been there before when it was run by another chain, it was alot better then. but for the price its ok.
Travelers tip on saving a few buckscheap, kinda pricey cab ride into the city, but the restaurant was handyRating:2
glad i only stayed one night.....it is not that bad.....if your looking for a place close to the airport....and you need to be shuttled.Rating:1
horrible servicei called to the front and asked if wireless internet is free. the lady answered "nope, 6 dollars per day" and cut the line! she didnt even let me to order the service.
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